en error

Sirong

210 pts.

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Network Associates

I have a user experiencing some difficulty in accessing the http://www.lenovo.com Whenever he trys to access the website portal, he will get a prompt to save en file instead of navigating to the website. Pls help to resolve this issue or give a workable solution for him. Thanks you! Looking forward to hearing from you.

Asked: December 29, 2008 9:26 AM Last updated: December 31, 2008 12:20 AM

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Last updated: December 29, 2008 9:17 PM GMT

Kevin Beaver25,760 pts.
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- Kevin Beaver25,760 pts.

Thanks. We'll let you know when a new response is added.

I would say that it seems your user’s system is having trouble associating HTML files but is it only happening for this one website? Have the user clear the browser’s cache. If that doesn’t work, try another browser such as Firefox to see if that works. Is there current anti-malware software running on the computer?

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Sirong Dec 30, 2008 1:42 AM GMT

user only have this problem only when he visit the lenovo.com homepage.whenever he went to the homepage it will prompt him to install this en file.Even when he click yes , the next time he goes back it will prompt again. we have done the necessary cleanup of history, caches and play around withe the security settings but no use. The user is using IE 6.Do u suggest to try run anti-malware ?user will not except used another browser as this user is VIP.

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Sirong Dec 30, 2008 1:49 AM GMT

thanks for your suggestion anyway.i have a few users here having a lot of strange cases related to explorer problem which really put me in doubts.Like one of the current user having this iexplorer.exe error whenever she close the browser of IE6.I also tried out the neccessary cleanup and refresh the settings but no use.Pls help as i can't simply reformat for every user having explorer errors problems. Thanks as im really at death end.

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Kevin Beaver Dec 31, 2008 0:20 AM GMT

It definitely sounds like you need to make sure your anti-virus and anti-spyware software are current and also run some other tools that you don't already have installed. This article I wrote has some links to several options for you. Also, whether your user likes it or not, trying another web browser is still a good way to troubleshoot this problem. Does the user get the error when he tries to load a separate page on www.lenovo.com? I'd try that as well.

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