Embedded icons in Outlook mail that link to files/folders/websites are not delivered

10 pts.
Email attachments
Microsoft Outlook
Microsoft Outlook emails
Microsoft Outlook error messages
Outlook attachments
Outlook security
I send emails with icons that allow users to save a shortcut to there desktop but the icons never display and the link is broken. Outlook displays the following message: Outlook blocked access to the following portentially unsafe attachemnts: ...url.

Is there a work around or setting that can be applied? I have asked our Outlook helpdesk and they respond with the answer 'NO'.

Thank you.

Software/Hardware used:
Microsoft Outlook

Answer Wiki

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This is outlook working as designed, it’s not a “problem” it’s a “feature” to protect users from malicious embedded code. Here is a helpful article that explains this.

Discuss This Question: 3  Replies

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  • AndreaF
    You should be able to disable this through your Outlook Tools - what version are you working with?
    11,330 pointsBadges:
  • TomLiotta
    If your HelpDesk says "No", then the policy might enforce the rule such that there is nothing you can do about it. Users possibly won't be able to do anything to change it individually. However, in at least some versions of Outlook, you can 'defeat' the feature if the right circumstances exist. I don't have any e-mail items to test with, so I can't provide specifics. I can only remember doing it in the past couple years. But the workaround involves Forwarding the e-mail to yourself. Either while the Forward is being done or after it arrives back in your Inbox, the icons may become available. It might require a setting to "in-line" rather than to "attach" the forwarded item. I can't recall. If you can create the condition, you might experiment with various Outlook settings for the account to see if any combination works for you. Maybe. Tom
    125,585 pointsBadges:
  • carlosdl
    If you need that to do your work, you should ask your IT people for a solution. If it is definitely not possible to modify this behavior (for security or any other reason), they might suggest an alternate way to achieve the same goal.
    85,015 pointsBadges:

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