E-mail from outside of local domain not transferred to blackberry if outlook closed

15 pts.
BlackBerry Professional Software
Microsoft Exchange 2003
Microsoft Outlook 2007
Outlook Forwarding
I'm not sure if this is an Exchange of Blackberry Server issue but I have a user that if he gets e-mails that are not inter-company the e-mail only forwards to his blackberry if he has outlook open. If the -emails are inter-company the e-mails get forwarded to the blackberry without outlook being open. We have Blackberry Professional Server 4.1 and Exchange 2003. The exchange server is serving 2 e-mail domains and the user having an issue is in Canada while the servers are in the US.

Software/Hardware used:
Exchange 2003, Blackberry Professional 4.1

Answer Wiki

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Is this still and issue or have you managed to solve it?

When you say the email is not inter-company, could it be the the non-company email is another POP3 setup which has a rule to forward to his Blackberry account?

If it is a standard Exchange Server with BES installed and configured then the only reason why email will flow to the bbery only if Outlook is open is due to the fact that the BES server may not be setup for wireless syn on the second domaain.

Is it only one user that is having this issue?

Can you provide more details. I have installed and configured several Blackberry Servers and may be of assistance.

Kind regards


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  • Anisht56
    Hi Raj. Thanks for the reply. What I mean by non-company email is anyone outside of our domain sbnavitas.com. I don't have any POP3 setups forwarding to the users bbery. The domain is with godaddy forwarding to our exchange server where bes forwards it to the user. The user in question logs onto to the domain via VPN and cheks mail with outlook. When outlook downloads his mail is when his bberry receives his non sbnavitas mail. He is using Outlook 2007 and is located in Canada whereas the server is located in the US. The user is on a different domain than all of the other users. The main domain is sbisteel.com This particular user is on the domain sbnavitas.com which is being served by the same exchange server as sbisteel.com
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