1. Verify in the system setup (bios) thar the cd/DVD is not the first boot device.
2. Update the bios of the motherboard to the latest version.
3.Cables and wiring: Verify that the CD/DVD is master device on the secondary channel.
Report the status of the above for additional help.
There might be a problem with your burner hardware device. Make sure that the burner and the burner software are properly working. Also, make sure that you have installed the driver of the burner software properly and completely.