How do you calculate the speed to answer for a call center service desk?

5 pts.
Tags:
IT Service Desk
How to calculate the speed to answer in the Service desk ?


Software/Hardware used:
Manufacturing & Hitech
1

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Hey you can calculate average speed of calls by applying following formula

Average Speed of Answer = Total Waiting Time for Answered Calls/Total Number of Answered Calls

this formula can helps you to find out answer for speed at call center

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