Does anyone have an internal audit program for CRM implementation and on-going operations?

Tags:
internal audit; logical security; workflow controls; privacy;
I am preparing for an audit of our recent implementation of CRM (Respond/Microsoft Dynamics 365) so I looking for others who may have completed similar audits.  If anyone has an audit program to share would very much appreciate it.


Software/Hardware used:
Respond/Microsoft Dynamics 365
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  • ToddN2000
    Is there any particular you are looking to audit or just a general overview?

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  • sheilajones
    I am looking at project management, technology and on-going operations.  It is the technology piece that would be most helpful.  How to look at the privacy controls, security configuration, the workflow processes (input, processing, and output controls),  etc.
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