My son had an issue with connecting to a different device on his Dell that had an Intel wireless card. We were able fix it by replacing the Dell wireless driver with the Intel wireless driver. Assuming you have an Intel wireless card I’d give it try, worked for us. www.intel.com, menu, support, get latest drivers, lower right hand corner has a “Run Intel® driver update utility” and it will do a scan for you or else you click your way down the driver download screen. Hope this helps.