Some of the top key supplier and customer relationship management (CRM) issues for businesses include the availability of on-site support at an affordable price and differential treatment of some customers. These issues hold true in the IT industry as well. In IT, because servers and networks bust be available 24 hours per day, 7 days per week, constant support is essential. Finding a company that is able to provide this service at an affordable rate is a challenge for every business. Ensuring that one business is not treated better than another in terms of rates and support is also a concern in the IT industry.