CRM 4.0 v’s Customised Mobility Sales Solution

Data analysis
Microsoft Windows
Sales force automation applications
Hello We are a consumer goods company operating R3 & CRM 3 and looking to implement a hand held mobile workforce solution. We are trying to decide whether to use Mobile CRM 4.0 or integrate with a third party customised mobility sales solution. Does anyone have any evaluations on the advantages and disadvantages of implementing CRM 4 compared with a customised sales application built in dot NET for example? Any information or experience in any of the following would be much appreciated: Any problems with CRM 4.0, specifically mobile sales Problems integrating a custom application with R3/CRM Advantages of custom applications for mobile sales over CRM 4.0 Any case studies or experience supporting either side of CRM 4.0 and custom applications would be greatly appreciated. We are looking for strong functionality in mobile sales, scheduling, auditing and reporting, so any advice, assistance or direction will be of help. Thanks

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You have many things to consider. First why are you considering a custom CRM solution? Is your current CRM not doing everything you want? Does the new version not do what you want? Is there another product available that does what you want? A custom solution will take time to develop and most likely cost more than a packaged solution. But hopefully you will end up with a product that far exceeds what you could have purchased and can be readily modified as your needs change.

If you are going to do a custom solution you will need to totaly re-evaluate how you do things to make sure you are doing things the way you want to do them (the way they should be done) and not just do them because that is the way it has always been done.

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  • Fergalc
    My compant sales a web based solution called Salesnet in the Australian marketplace. However the US site offers a free trial version on its website to allow you to test out the functionality of the software. We think its a great solution, and its probably worth at leat testing the trial version to see if it meets your needs
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