Collecting evidence of computer theft

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PC OS W10 Pro
I reside in a mobile home park with my business office in home. There are 300+ units in the park. For years I have suspected that the subscription for bundled cable tv/internet/phone service via 'broadband cable' that I pay for is being 'shared/used' by others. My service provider insists this is not the case.
1 year ago I typed a response to a business email and 40 seconds later heard a neighbor shout out 'that's a lie!' I didn't pay too much attention to it at the time, however it has become evident that they are monitoring my connection. I have changed machines and OS 3 times now, wired connection to a modem/router combo owned by me, and I began using a VPN last year. These defenses are not making any difference. Provider says 'we can send a tech out', I think they should be able to see from their end. What am I missing here?


Software/Hardware used:
Wired connection, Airplane mode, VPN
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  • ToddN2000
    You mention changing hardware and OS but have you changed your passwords? I would use a strong password and change it from a secure device or machine in case you have a key logger or other malware. Run a good anti-virus program and do a thorough scan. If you have a wireless router change you network password as well.  You can also look into some network traffic monitoring programs to see when it's happening. 
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  • Subhendu Sen

    The provider can monitor your activities as they are the provider of your internet connection. You said, you are using VPN, but is it free or purchased? Changing systems/ devices is not the solution. Is there other provider instead the current one? If yes, you can try them also, If possible. Also frequently change your all passwords (including emails etc.) with complex one.

    Is your system is running on Windows/ Mac?

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  • Subhendu Sen
    You can contact with your local administration department or police for primary help and suggestions. They are in better position to help in this regard.
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  • TheRealRaven
    First, if you're truly using a VPN service and it makes no difference, then you're almost certainly mistaken. Further, your service provider (ISP) won't be able to help unless they are also providing the VPN service -- only the VPN provider could access your communications content.

    It's not clear what a support tech from your ISP would do to help.
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