Citrix XenApp 6.5 print service hanging

5 pts.
Tags:
Citrix
XenApp
Citrix print management service hanging and not stopping. randomly happens on our application servers. have to stop service (in which it hangs forever) then have to kill cpvsvc.exe in order to kill the service. then stop print spooler, restart print spooler, then restart Citrix print management service. they reconnect to same server for Citrix, and default printer shows backup. not seeing default printer is the symptom when it occurs.

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