CC recipients using mail merge in Microsoft Outlook 2013

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Mail merge
Microsoft Outlook
I'm currently working in the IT department - constantly sending out a number of emails to employees in our organization. I would like to CC our support email account (using mail merge) so it ends up in our ticketing software. Can this be done?

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  • ToddN2000
    What ticketing software are you using? it it a custom app or one you purchased?
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  • Subhendu Sen
    This may possible. It is needed to ready a list which contains the email addresses you want to use in the To field and also the email addresses for the CC field.. It is better for this purpose, you can use Outlook add-in called "Email Merge Pro For Outlook". You can download/ install the same and after that when the wizard appears, please go through as per on-screen instructions. Or you can create a Rule to do this task with admin rights, that can be also a helpful one. Here is a good help from Microsoft: https://support.office.com/en-us/article/use-mail-merge-to-send-bulk-email-messages-0f123521-20ce-4aa8-8b62-ac211dedefa4

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