Can’t move Outlook emails to folders

1152330 pts.
Microsoft Outlook
Microsoft Outlook folders
When trying to move emails between folders, I get the following error message:

"Cannot move items. The item cannot be moved. It was either already moved or deleted, or access was denied."

This messages pops up when I try to move any email – either new or an old email. 

I can’t figure out why this is happening.  It’s likely I changed some setting by mistake that is causing this to happen.  Any idea what it could have been, because I don’t know?


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It is possible that your outlook profile has become corrupted and it
does not see that you have permission to do this. If the mail is coming to you through an exchange server, you may have to have the system admin correct the permission through the exchange server. If it is not an Exchange Server, then your local permissions to the file have become corrupted and you need to reset them.

I saw another answer to this problem too. If you are using an older version of Outlook, the PST file may have size limitations on it and it will not allow you to move the file until you get rid of some the older, not needed files in the PST. I found this answer in the IT Knowledge Exchange on Linkedin.

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  • stephenlembert
    You can also refer to this thread. It might help to resolve the error:
    Hope this helps. 
    1,135 pointsBadges:
  • BethAyers
    Why can't I move e-mails from the inbox to the folders I'm getting the error that the e-mail has been changed?
    10 pointsBadges:
  • alphaomega


    Some users have reported issues with not being able to move emails to a file folder in the navigation pane after they have doing an email search in their inbox. Additionally, it looks like you have two copies of the same message in the inbox and if you delete one of them, it deletes both of them. to resolve this:

    1. Check to make sure the Windows Search Email Indexer add-in is disabled. Do this by click File, then Options, then Add-ins. Disable the Windows Search Email Indexer COM-add-in.
    2. Next, change the search options. Do this by clicking File, then Options then Search. Choose just the 'Current Folder" under the "Include results only from.", not the one that also says "Current mailbox when searching from the inbox." Close Outlook then re-open it.
    10 pointsBadges:
  • ITisKnown
    Another reason you can't copy emails to a folder in Folder Explorer & not the folder within Outlook is b/c the "subject" line is too long and it becomes the "title" name when dragged into a folder within Windows Folders.  This doesn't display an error but it's b/c it's a limitation within windows for naming conventions being too long.  Therefore it won't copy.  Remediation is to send the email to yourself but modify the subject with just a few words max & then copy that new email to the desired folder in Windows Explorer & it immediately transfers.
    10 pointsBadges:

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