Error Code 0x97 is a warning when there is a problem with the internal hardware. It can be caused by motherboard failure or other interior parts. When this error occurs, it happens suddenly and may lead for your printer to turn off or stop printing.
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You supplied a good information, except one thing, the OS type and also type of printer like network/ shared or standalone. Whatever the model/ type it is, try this simple one, first disconnect all connected cables including USB cable, if any. Next detach the printer cartridges. While it is switched off, press the power for few seconds. Again plug in all cables including the USB peripherals. Insert the printer ink cartridges. Power on the printer & check to see if the error message appears again.
If that does not help, you can download/ install this tool provided by Microsoft, https://support.microsoft.com/en-us/help/4027397/windows-10-fix-printer-problems