Cannot get past password screen in Windows 10

1132370 pts.
Tags:
Dell Inspiron
Password
Windows 10
I have a brand new Dell Inspiron laptop running Windows 10. I first did a Safe Boot when starting up the laptop. But since I did that, I can't get past the password screen. It's not accepting my password. I already went into setup to go back to the defaults but still not working.
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  • ToddN2000
    Why did you do a boot in safe mode? If this was a new computer there are probably some initial setup programs like setting up an admin account that needed to run and you bypassed them. I'd call Dell and see if they have a recover partition you can boot from.
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  • Subhendu Sen
    Yes, as this is a brand new, better ask for help to the Dell customer care center/authorized service center. Don't try to play with this system, else it will be a mess. They are the best persons to help you. If there is a recovery CD/DVD or methods, but as it is under warranty. so better ask them for help.
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  • Kevin Beaver
    Elcomsoft has a good password reset tool for Windows called Elcomsoft System Recovery that may help.
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