100% Disk usage

10 pts.
Tags:
Disk usage
hard drive
HP Laptop
laptop
Windows 10
I've just recently bought a new HP laptop running Windows 10 for my mother with 8GB of RAM, and an AMD a9 9420 Radeon R5 processor and while setting it up I noticed it was running unusually slow. I checked task manager and saw that my disk usage was at 100% constantly. This is not a problem that is new to me however, I encountered it before and the fix was simple. For this laptop, no fix has done the trick. I've temporarily disabled my anti-virus, I temporarily disabled Windows Search, I disabled the superfetch service on the recommendation of a friend, I uninstalled Skype and made sure chrome prefetching option was unticked, I disabled notifications and tips in windows, and I  made sure to check and resolve PCI-Express Firmware Bug and I even *REINSTALLED WINDOWS*. Nothing worked, not even after the fresh install and now I am at a complete block and loss of what to do. At this point the laptop is unusable it runs so slow. Should I return the laptop? Could it be a hardware issue possibly that is unfixable? Is there another fix hiding in plain sight that I haven't seen? Any help at this point would be amazing.

Software/Hardware used:
System Model:HP Laptop 15-bw0xx CPU: AMD A9-9420 RADEON R5, 5 COMPUTE CORES 2C+3G (2 CPUS) ~ 3.0 GHZ Memory: 8GB of RAM AMD Radeon R5 Graphics

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I’d go into the system configuration( MSCONFIG) and see what programs and applications are being run during the startup process and disable those you do not need. You may have a few bloat ware programs that came pre-installed that could be corrupted and are killing performance.

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  • ToddN2000
    When you see the high disk usage, what apps are running and what percentage of the CPU are they getting? These may point to a possible app that id tying up the disk with I/O's or auto updates..I also assume you removed most of the bloatware that comes on today's pc's.
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  • Subhendu Sen

    First try to note down all applications name which are running background. Then disable one by one expect Microsoft services/ apps. Open msconfig, and try to un tick all unnecessary services and then reboot the pc in safe mode, and try to uninstall all unnecessary applications, or disable services as necessary. I am not discouraging you, but is it possible to install Windows 7 on another partition and see if the same happens again. Just for checking purpose. If all the tricks fail, as it is brand new, you may contact HP customer care/ service center for next step.

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  • Papajay1
    Hi! Any updates? I also recently bought same laptop and experiencing this error now. My laptop also restarts automatically, its frustrating.
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  • Subhendu Sen
    @Papajay1, more information is required. As you mentioned, bought same laptop, assuming this is new and under warranty with Windows 10 pre-installed. If the this OS installed by vendor, then ask them for remedy. Is there an antivirus installed? Is it worked properly with latest patch? If you installed the OS, and if you installed an OS, then check with a good anti virus for make sure there is no virus.
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  • OutsideLaptoperAlways
    My girlfriend is also having the same issue. Anyone got any solutions? She bought this laptop from PC World. Anyone else?
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  • ToddN2000
    Try doing a CTRL+ATL+DEL and go into task manager. Then sort by disk usage and let us know what apps are using the highest percentage of disk.
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  • Subhendu Sen
    Open Services.msc from search bar or from Run and open it. Disable/stop unnecessary services except Microsoft services then restart the system. Also you can reboot the system in Safe mode and check if your system is running properly.
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  • Subhendu Sen
    Moreover there are several tools (free to use) to identify background tasks/services and helps to measure the system's performance. You can consider a free tool called Process Explorer, which can help you regarding this issue. This is here: https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer.
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  • Papajay1
    Thanks Guys. I did troubleshoot my laptop and I also performed full scan and it has no virus. The ventilation is also good plus I updated the OS version and all drivers. It restarts even though I disabled the automatic restart if it has system failure. I like to see blue screen error so I could fix it but unfortunately it doesn't show any error so I'm left clueless. My professor said its possibly the hard disk that has problems.
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  • Papajay1
    I performed checkdisk and it found no bad sector. I did all I can but unfortunately nothing works. it restarts suddenly but only random like when I'm watching movies or doing some paperworks. Now I went to the store where I bought it and they sent it to service center of HP here in the Philippines since its still under warranty. Ill wait for 3 weeks, hopefully they replace the hard disk.
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  • Subhendu Sen
    @Papajay1, check Laptop's SMPS or power supply. Or a hardware part that produces extremely heat. Just guessing.
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  • ToddN2000
    You could try buying one of those cooling pads with the fans. I find it does help a lot with heat issues. See if that resolves your problem. You can get these pads on line for about 20.00 $US,
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