Backup Exec 10.0d

Finchman12
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Backup
Backup Exec
Hello everyone, I am new to the Veritas 10.0d version and am having problems with my media getting stuck, just displaying "loading media". I am running Veritas Backup Exec 10.0d for Windows on a Windows 2003 server. The Tape Drive is a HP StorageWorks Ultrium 215, and it uses ultrium LTO1 200gb media tape. The job has worked properly until this monday, then the tape gets stuck loading. I have tried to run an inventory on the tape with no success. Any thoughts or ideas would be greatly appreciated. Thanks.
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Hi,

This is most propably a hardware error, and not software related. I am not famaliar with this drive, but I assume that it has an error log, or has the ability to set up error logging. Have you checked the eventlog ? Which error messages generates Backup Exec ?

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  • Finchman12
    It does not give me an error message until I turn the tape drive off, and that message is nothing more than telling me that Tape Drive is offline. It just saying "loading media" once the job started and stays there.
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  • Antila
    Hi Finchman12 I would give HP a call. If the drive is still under warranty get them to come look at it
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  • Antila
    Hi Finchman12 I would give HP a call. If the drive is still under warranty get them to come look at it
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  • Pkmccroskey
    Hi Finchman12, The problem you are having sounds exactly like one I used to have when we were using ARCServe2000; a tape drive would have a problem, and it would just stay at "loading media". You need to eject the tape first, manually if necessary. The tape itself could be the problem, so try loading a different one. If you still get that error, eject that 2nd tape, and use a cleaning tape, even if you have to manually insert it. If the problem still persists, then most likely the tape drive needs to be repaired or replaced. If you have a warranty on it, use that. If not, I have had very good luck getting tape drives and libraries repaired through a company called Pacific Data http://www.pacificdata.com/tape_drive_repair.html They have really good prices, and even packed things better than I did when they shipped them back to me. Good luck!
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  • Mortree
    Agreed. In specific have you ever had problems with a contaminated tape? A little dirt can really throw a tape drive. You'll be in be shape if you simply have a broken, snagged or otherwise defective tape. A contaminated tape is just as bad as mechanical problems with the drive as foreign oils (finger prints oil, etc) can wipe off one tape to the drive and onto another tape. Just for testing I'd run a cleaning tape and then I suggest using another tape that does not have important data on it. If that records and reads back then just keep an eye on it. Obviously the drive has a problem if the cleaning tape won't run. Yes the drives are mostly self-cleaning but not completely. If the cleaning tape doesn't solve things I'd look at returning all tapes to the manufacturer of the tapes as well as having the drive fixed/cleaned. I was surprised but most of those expensive tapes have a fairly long "no questions asked" warranty that does cover contamination. But they want the old tape back first.
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