At certain times during the day, we forward or unforward our help desk public folder.
After hours, we forward the public folder to the current on-call technician. During normal business hours, we unforward the public folder, and allow email to flow into the public folder.
Is there a way to automate the process of forwarding and unforwarding the public folder?
The help desk public folder is still manually configurable using Exchange System Manager (ESM).