I have written a number of these over the years, and if I can find them I’ll let you know. A couple of things come to mind to help get you started. First, there must be a clear vision of the relationship between IT and the Business Plan. there must also be a willingness to develop the budget for IT. Without these two things your hands will be tied. You’ll n3eed to build a business case for the department and present it in such a way that it makes sense to the Execs especially the CFO. It is hard to look forward sometimes if you don’t have the co-operation of the other Execs in the organization. Remember who YOUR customers are and build the service model on that. Communication is key to IT planning and evolution. Try to plan for about five years and keep the plan flexible enough to move year by year as things change. I have noticed that unplanned growth or events can really alter the plan in a very short time. You and your team have to be ready for literally anything including an unexpected downsizing of your team whether through normal staff movement or forced cutbacks. These things do happen. Try not to accomplish too much in one shot thereby leaving your resources stretched too thin.
I’ll write more later when time permits. Sorry if I seem to be rambling….it’s early yet.