AS/400 Printing Trouble

100 pts.
AS/400 printing
iSeries Upgrades
iseries v5r4
iSeries V6R1
Hello. My company upgraded our AS400 from v5r4m0 to v6r1m0 about a year ago. Ever since we've had issues with printers going into *END status randomly. The printers are two IBM InfoPrint 6400's. We never had this issue on our old AS400. During the day when we see it happen we just WRKWTR and use option 1 to start the printer again. The problem is that we are a 24 hour a day business but our IT staff leaves at 4:30 every day. If a printer ends after that no one can print until the next morning. Has anyone out there run into this before? I'd appreciate any suggestions. Thank you. *If this is any clue, we have one IBM InfoPrint 6500 on our network also. This printer has never randomly ended.

Software/Hardware used:
AS400, v6r1m0, ibm, infoprint 6400, infoprint 6500

Answer Wiki

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Years ago I found it much easier to switch over those 6400 line printers to remote output queues.

Here’s another link for troubleshooting timeout issues with AS400 printers. To start you need to compare the device configurations with the two printers reporting the error with the one that’s not. (Also check cabling and power conditions in this work area, maybe there’s something happening here that’s not a simple device time-out issue)

Finally what I’ve done for 2nd and 3rd shift operations when there’s no IT support is to set up a Job Scheduler entry to run every 1-4 hours depending on the environment to run the STRPRTWTR *ALL and STRRMTWTR *ALL commands. This isn’t a great solution but it beats the heck out of getting a 2 am phone call when your sleeping about a critical document not printing out somewhere in your company.

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  • WoodEngineer
    How about using a reply list entry? If the systems logs a CPF message you could monitor for that message and issue a restart command for the printer which just ended.
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  • Bigmac46
    Just went to 6.1 from 5.4. SAme problem with IP addressable printers in multiple buildings including out of state. They just ended but joblog showed IBM program problem. Joblogs are gone now or I could give more details. Something about writing outside reserved "HEAP" addresses. . Contacted IBM and they gaves me a list of PTFs for printers to apply. Seems to have worked.
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  • Featured Member: Bigmac46 - ITKE Community Blog
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  • Small Business Solutions » IBM Infoprint 6500- New Age Printer Technology
    [...] Highly Efficient IBM Infoprint 6500 Printer Available With Operator InterfaceDecor Xmas Tree with Lights, Ornaments and GiftsDecor Xmas Tree with Lights, Ornaments and GiftsAS400 Printing Trouble [...]
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