My hospital has a patient portal but has never worked. I'm not an IT person, far from it - a patient only. The site I try to reach is through https://patientportal.pulseinc.com - but has never worked. Each time I try to log on - I get a logo at top of page which reads :Download Microsoft Moon Light." And when I attempt it - I get message it is already on my computer. When I call the hospital's IT person, it's always the same story that they have tried to get it repaired for several years now - and that I am not the only one this happens to. I thought I heard the person tell me the portals were mandated. Are they? I would like to see my medical information on a computer instead of chasing paperwork.