Agent Login – Nortel CS 1000

P2mcdon1
25 pts.
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Nortel
Nortel CS 1000
Is it possible to set up Automatic Call Distribution on the Nortel CS 1000 without using the agent login functionality?
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Instead of using agents you can set it up as you would a hunt group to specific devices or extensions.

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  • P2mcdon1
    Thanks for the help! With this particular PBX, is agent login needed to ensure the hunt group finds the least used, open extension? I apologize as I am actually asking this question to help a 3rd party, so I have no direct access to the PBX myself.
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  • mshen
    I'm not sure about the exact details for this PBX, but most likely it won't have a way to distribute calls to the least used extension without using agents.
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  • mshen
    There are options for the hunt group to distribute calls to the next extension on the list after the last station recieved a call
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  • P2mcdon1
    Thanks a ton for the help- this will definitely help me guide the 3rd party in our discussions.
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