Agent Login – Nortel CS 1000

P2mcdon1

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Nortel

Nortel CS 1000

Is it possible to set up Automatic Call Distribution on the Nortel CS 1000 without using the agent login functionality?

Asked: July 21, 2009 3:18 PM Last updated: July 22, 2009 7:49 PM

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Last updated: July 21, 2009 9:50 PM GMT

mshen27,385 pts.
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- mshen27,385 pts.

Thanks. We'll let you know when a new response is added.

Instead of using agents you can set it up as you would a hunt group to specific devices or extensions.

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Thanks. We'll let you know when a new response is added.

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P2mcdon1 Jul 22, 2009 1:31 PM GMT

Thanks for the help! With this particular PBX, is agent login needed to ensure the hunt group finds the least used, open extension? I apologize as I am actually asking this question to help a 3rd party, so I have no direct access to the PBX myself.

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mshen Jul 22, 2009 7:25 PM GMT

I'm not sure about the exact details for this PBX, but most likely it won't have a way to distribute calls to the least used extension without using agents.

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mshen Jul 22, 2009 7:27 PM GMT

There are options for the hunt group to distribute calls to the next extension on the list after the last station recieved a call

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P2mcdon1 Jul 22, 2009 7:49 PM GMT

Thanks a ton for the help- this will definitely help me guide the 3rd party in our discussions.

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