Adobe Pro9 Error while interacting with the scanner

1025 pts.
Adobe Pro 9
Microsoft Windows
Hello All; I have never come across this problem before but it has definitely proven itself to be quite interesting, I have a computer running Win XP Pro, Adobe Pro 9 connected to a Brother MFC 8860DN on the network and up until a few days ago, when trying to scan from Adobe I get an error that states "Error while interacting with the scanner: the selected scanner was not found" The scanner is connected to the network, I am able to print to the scanner without any problems, but cannot scan from Adobe or Paper Port, scanning from the native Windows program works, also just to throw a little more data in there I can scan from different user accounts on the same computer, just this particular account, the one person that actually uses it cannot scan. Oh and I already removed and reisntalled the printer and all associated drivers and software and it did not make a difference. Thanks in advance for you help.

Software/Hardware used:
Windows XP Pro, Adobe Pro 9, Brother MFC 8860DN

Answer Wiki

Thanks. We'll let you know when a new response is added.

It seems to be a problem in the profile.

One option could be to delete the profile, so a new one is created the next time the user logs in (if it is a domain account).

P.s Remember to backup relevant profile data before deleting the profile.



Go to Documents/Scan to PDF/Configure Presets and check the top option to ensure it shows your scanner/printer.

Discuss This Question: 2  Replies

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  • CGarcia26C
    CarlosDL thanks for the quick response, I am trying to avoid deleting the profile, I am hoping that there is a solution to the problem that does not involve that, but I may just be forced to do that. Again thanks.
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  • CGarcia26C
    To share what my solution was for now, I ran a system restore to a point where the user knew that they scanned a document, and all is working except that I need to keep an eye on what updates are applied in the next couple of days because the problem may have come there, although most likely is was a corrupt profile.
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