Download speed is extremely slow on computer

195 pts.
Tags:
computer
downloading
So, it all started when after a 2 months worth of not using my computer (that I built my self) I come back and start playing video games again. I notice that my download speed is extremely slow compared to what I used to get. I have tried everything to fix this problem. At first I thought it was my internet, but every other computer in the house hold gets 10 MB/s, while I get below 1. No luck finding anything. I ran many antivirus scans, once again negative. Then check all the sticks of RAM, nothing. Then I posted on Yahoo and someone said it could be write speed. So I ran a disk check in command prompt. Said all the drives were great. I did a disk defrag. No help. Then I installed a second hard drive to my desk top. When I installed a game on my new hard drive, my speed was still below 1MB/s. This isn't client specific. Blizzard, steam, league of legends, doesn't matter they all go extremely slow. What's the deal? (Let me know if you need more details).

Software/Hardware used:
Windows 10. I have a gigabyte mother board with i8 core processor. One 1 terabyte hard drive ( one with Windows 10), new two terabyte harddrive, EVGA 970 Gpu. Corsair 750 watt. Ethernet connected.

Answer Wiki

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Check your speed test like mentioned. Also when you notice the slow speed are there other devices on the network? It may be they are killing your bandwidth. I have yet to find an ISP that can guarantee speeds. You also lose speed if you are connecting via wi-fi vs a cable connection. Most ISP’s will even have a link to a speed test on their site.If you are connecting via a Ethernet cable, what type is it a cat 5 or cat 6? You may want to consider changing out the cable to a better quality one. You might also try and boot in safe mode with network support and try the speed test that way without a lot of jobs auto-starting.

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  • Subhendu Sen
    You have tried in almost all respect. But have you tried your internet speed with an authenticate speed test website? There are many, here is one, you can check here: http://www.speedtest.net/.
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  • Tjqueen2
    Yes it shows that should be better higher speeds that what I am getting. In video games I average 30 ping. I really don't think it's an internet problem. I was thinking just reset the HDD. Would that help?
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  • jinteik
    Are you actually using wired or Wi-FI? Also maybe trying to do a wipe to the hard disk and just setup your windows and try again.
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  • Tjqueen2
    I am wired, and do you mean fully wipe the hard disk even the OS? Because I don't have a Windows cd or key so I Would have to buy Windows again. And I did a speed test and it says I get 10 Mbs which I know is different from MB/s which is what steam shows when I download and install a game. Is that good and if not then how do I fix it?
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  • ToddN2000
    I'm curious as to who your provider is that you are only getting 10MB/s with a wired connection. Another possible reason for slow down is on broadband networks if there are a lot of local users on at the same time, say 6-10 pm, it can slow the whole network down during these peak hours. Try a speed test at different times, like mid day or late night, and see if performance gets any better.
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  • Tjqueen2
    It's just my computer I run a speed test on others and they are waaaay faster 
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  • Tjqueen2
    And it is always the same. Early in the morning evening doesn't matter
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  • ToddN2000
    Found an interesting article here. It may have something to do with a Win10 feature that you can disable.
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  • ToddN2000
    Another good site for some tips on speeding up your connection can be found here
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  • Subhendu Sen
    Don't go for HDD formatting or doing something like that. This is not happened for your HDD problems. You can contact the vendor who provided this connection and ask for help. This is a strange situation. If the vendor is unwilling to help you, you may contact another vendor (if there) and ask them for internet connection and check if that helps.
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  • TheRealRaven
    A cable problem is more likely than any HDD problem. I doubt that an HDD problem would even cross my mind as contributing to download performance unless other more significant issues were also showing.

    ...after a 2 months worth of not using my computer (that I built my self) I come back and start playing video games again.

    Two months ago, this device had good/acceptable download speeds. It's wired the same as it was then, but now the download speed seems much lower. Correct?

    Is the physical connection unchanged? Have other devices been wired into the same switch/router/hub in those two months? Did you verify that the wired connection is used rather than wireless? (Was wireless ever added to this home-built system? Possibly not.)

    What exactly is this device wired into?
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  • Tjqueen2
    All other devices get faster download speed. My ping is so great in video games. I just don't know. 
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  • Tjqueen2
    My device is wired into a router. We have xfinity. This is dealing frustrating. Should I try a new Ethernet cord?
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  • Subhendu Sen
    If you think to try with new Ethernet cord and check if that helps.
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  • ToddN2000
    Try a Cat 6 Ethernet cable if you can get one. I had my networking guys at work make me one and it helped a bit when I still had my old DSL provider.
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  • Tjqueen2
    I tried a new cord Cat 6. Didn't work. I've updated my drivers for my device and that didn't work. should i do a restore back to like just Windows 10?
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  • ToddN2000
    I'm curious as to how the other device that have faster speeds connect. Do they connect via cable or wi-fi? It may be that your router port is faulty. Try another port if one exists, The only other thing I would say is if the modem/router is provided by Xfinity, explain your issue and ask if you can replace the router it if it's faulty.
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  • Tjqueen2
    What do you mean by router port, the hole I'm connected to?
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  • ToddN2000
    Yes, where your ethernet cable plugs into the router. Try another port if one exists.
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  • Tjqueen2
    I did and nothing happened.
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  • Tjqueen2
    When I play video games and I get on certain servers I get like 9 to like 40 ping at the most. This doesn't make any sense to me.
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  • ToddN2000
    Just though of another possibility. It may be your system is infected with a bot that is stealing your band width. Check out this good article written By Kevin Beaver a security expert. A bot could be using your network to do malicious things without your knowledge. Try running a good anti virus app and see if it finds anything.
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  • Tjqueen2
    Yes, still getting 1 Mbs when I download a game on steam.
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  • Tjqueen2
    When I scan on Windows Defender, I get nothing.
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  • ToddN2000
    Very strange issue indeed. My Steam downloads are around 23-25 Mbs with Xfinity. I have their lower end internet service as well. I'd talk to their tech support and explain what is going on. I think you have tried about everything I can think of. If you do find the cause please let us know. This way I can sleep at night.
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  • ToddN2000
    I should have said Xfinity tech support to be clear not Steam support.
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  • Tjqueen2
    I will let you know. This doesn't make any sense to me. Which is why i came here. One more question, could someone on the same router limit my internet on my computer, if so how?
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  • ToddN2000
    You could always try Malwarebytes. That works pretty good as well and it's free.
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  • ToddN2000
    Yes it can be done. You just login to your router via a website address, you would get this from Xfinity then 

    • Find your way to DHCP settings.
    • There you will find DHCP Client lists. Open it and you will find all the devices that are currently connected to your router with their IP Addresses and details.
    • Copy the IP Address you want to alter your bandwidth and make your way to Bandwidth Control settings.
    • There in Bandwidth control rule settings, paste that IP Address in IP Range and then adjust Egress and Ingress bandwidth settings depending on the speed of your connection and enable your settings.
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  • Tjqueen2
    Thank you very much. When I type in my default gateway it asks me for a password and username were can I find those.
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  • ToddN2000
    Sometimes they are located on the router itself, on the bottom there may be a sticker. You can try you current network credentials and if that still fails you will need ask Xfinity.
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  • Tjqueen2
    I have just realized that I have a Nnetgear aftermarket router. Will that change anything?
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  • ToddN2000
    No. IT should be the same process. I too have a Netgear router. Did not want to pay the monthly rental fee to Xfinity. The information for logging in for those I think can be found on the box it came in if you still have it. or try this.

    1. Type http://www.routerlogin.net or http://www.routerlogin.com.
      A login window opens.
    2. Enter the router user name and password.
      The user name is admin. The default password is password. The user name and password are case-sensitive.
      The BASIC Home screen page displays.
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  • Tjqueen2
    So how do I get to the screen were I can edit each computers bandwidth and internet usage?
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  • Tjqueen2
    Is that through the netgear or through xfinity?
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  • ToddN2000
    Netgear. That's what I found on the Netgear router forum.
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  • Tjqueen2
    So how do I get to the editing bandwidth and internet page?
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  • ToddN2000
    Check out this link for details 
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  • ToddN2000
    Quitting time for me. If I can find my Netgear modem manual at home, I'll bring it into work tomorrow and see where you stand. Let me know if you are still having issues and what they are.
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  • Tjqueen2
    I don't QOS as an option. Any tips?
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  • ToddN2000
    Most article I have seen say that QoS is the way to go. There were a few that said their router did not support it. What model Netgear router do you have?
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  • Subhendu Sen
    Hope this article can clear your concepts: https://kb.netgear.com/972/How-QoS-improves-performance
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