2FA authentication is not working on Microsoft Outlook

1091420 pts.
Tags:
Microsoft Outlook
Office 365
So I'm in charge of all-things Office 365 related at my office. We enabled 2FA authentication for Office 365 and it's working fine for the majority of our users (specifically Outlook). Then add their Outlook account, it asks for the password and it's done. But for a couple of users, it's not working. When Outlook asks for he/she's password, it never accepts it. It just asks for the password again and again. I'm not sure what I should do here. Any suggestions?

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Check the Microsoft Support Page on the password not being accepted in Outlook.

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  • Subhendu Sen
    Try to create a new Outlook profile and check the same. Also disable extensions/plugins specially for those users. Moreover, check all the settings of those users with working users that all are same.
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  • bhannah
    I would also check to make sure that the profile is not duplicated, and make sure that the mailbox is not full.
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