IT Trenches

Oct 2 2008   12:00PM GMT

My server is hung! What do I do? – debugging resources

Troy Tate Profile: Troy Tate

Debugging a dump from a hung server may not be something you do every day, so you may want to engage with a Microsoft debug expert, however with this information as your guide you may find that you can narrow down a problem and save yourself a call.

My Server is hung – what do I do?

If you need additional background on debugging, this article can get you started:

Basics of Debugging Windows

 ·  Collect a kernel dump:

·  Set up the debugger:

·  Know how to use the symbol server:

Additional resources that you may find useful (including links to the tools, book recommendations, etc.):

·  Microsoft Debugging Tools

·  ADPlus – An automated way to use the cdb.exe to capture/create a usermode dump when a process hangs or crashes (more info – or KB286350)

·  Public Symbols for Microsoft Operating Systems:

o Microsoft Public Symbol server : srv * DownstreamStore *

o   example: srv*c:\mysyms*

o   Microsoft Symbol packages

·  Use !Analyze-v to gather additional information about the bugcheck and a bucket-id for your dump file.  The bucket-id can be submitted to Microsoft for review for similar crashes and resolutions.  Try using the Microsoft Online Crash Analysis to submit your crash dump bucket-id for possible follow up from Microsoft or for Microsoft to look for trends:

·  For concepts, tools and information about the system architecture:

·  Windows Internal 4th edition (by Mark E. Russinovich & David A. Solomon):  the whole book or Chapter 14 – Crash Dump Analysis

·  Advanced Windows Debugging (by Mario Hewardt & Daniel Pravat):

·  How to Access the User Mode Debugger from the Kernel Debugger

·  How can I find out why the Cluster Resource Monitor dumped – Access Violation

·  1394 Kernel Debugging Tips and Tricks [WinHEC 2004; 373 KB]

·  Debugging Windows Vista

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