The ranting of an IT Professional

Oct 28 2008   2:32PM GMT

Useful Utility for BES – HandheldCleanup

Jason Tramer Jason Tramer Profile: Jason Tramer


I encountered an odd issue yesterday. One of my users got a new blackberry, I removed and purged them from the BES and then set them up again for activation. However it would not activate. At first I thought it might be the blackberry but low and behold I was not able to activate them on our spare blackberry either. I created a test user and activated them fine so I knew it wasn’t a global problem with the BES server but I rebooted the BES server in any case but still no go.

I eventually resolved the issue by running handheldcleanup -u command. This exectuable is located in the utility folder of the Blackberry installation folder (C:\program files\research in motion\blackberry enterprise server\utility\handheldcleanup.exe). This command cleans up the BES database of any old data needing to be purged.

 Comment on this Post

There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when other members comment.

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

Share this item with your network: