Networks Generation:

ITSM


October 22, 2013  9:16 AM

Trouble-Ticketing – The Future Is Here!

Steve Broadhead Steve Broadhead Profile: Steve Broadhead
Autotask, Cloud Computing, helpdesk, ITIL, ITSM, SaaS, SDN, Software as a Service, Thingamy

IT doesn't so much go round in circles as overlapping rings - think the Olympic sign. That's to say, it does repeat itself but with additions and a slightly changed working environment each time.


So, for the past few decades we've had good old Helpdesk, Trouble-Ticketing and...

August 12, 2011  3:01 PM

Shock, Horror! Software For Customer Service Without A Degree

Steve Broadhead Steve Broadhead Profile: Steve Broadhead
CSM, Enterprise software, helpdesk, ITSM, Software, Thingamy

 


May 27, 2010  9:27 AM

BRP NOT ERP

Steve Broadhead Steve Broadhead Profile: Steve Broadhead
BRP, Cisco, Enterprise software, ERP, ISVs, ITSM, Microsoft, Oracle, SAP, Sostenuto, Thingamy

Just been swapping notes with my mates at the heart of the enterprise software revolution that is Thingamy.

For those of you who still think of terms of ERP meaning "Enterprise Resource Process" or similar, let's start again.

ERP means... Easily Repeatable Process. It's the...


May 28, 2009  10:56 AM

Your Flexible (Software) Friend…

Steve Broadhead Steve Broadhead Profile: Steve Broadhead
CiscoWords, ITIL, ITSM

I know I'm an old bore, in that I keep banging on about certain stuff, but I'll continue to do so until that stuff happens as I want to see it.

One such example is the software world and notably in the realms of network managment and Helpdesk or ITSM to use its modern moniker. I know...


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