Networks Generation:

ITIL


October 22, 2013  9:16 AM

Trouble-Ticketing – The Future Is Here!

Steve Broadhead Steve Broadhead Profile: Steve Broadhead
Autotask, Cloud Computing, helpdesk, ITIL, ITSM, SaaS, SDN, Software as a Service, Thingamy

IT doesn't so much go round in circles as overlapping rings - think the Olympic sign. That's to say, it does repeat itself but with additions and a slightly changed working environment each time.


So, for the past few decades we've had good old Helpdesk, Trouble-Ticketing and...

May 28, 2009  10:56 AM

Your Flexible (Software) Friend…

Steve Broadhead Steve Broadhead Profile: Steve Broadhead
CiscoWords, ITIL, ITSM

I know I'm an old bore, in that I keep banging on about certain stuff, but I'll continue to do so until that stuff happens as I want to see it.

One such example is the software world and notably in the realms of network managment and Helpdesk or ITSM to use its modern moniker. I know...


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