October 22, 2013 9:16 AM Autotask, Cloud Computing, helpdesk, ITIL, ITSM, SaaS, SDN, Software as a Service, Thingamy
IT doesn't so much go round in circles as overlapping rings - think the Olympic sign. That's to say, it does repeat itself but with additions and a slightly changed working environment each time.
So, for the past few decades we've had good old Helpdesk, Trouble-Ticketing and...
August 12, 2011 3:01 PM CSM, Enterprise software, helpdesk, ITSM, Software, Thingamy