October 22, 2013 9:16 AMAutotask, Cloud Computing, helpdesk, ITIL, ITSM, SaaS, SDN, Software as a Service, Thingamy
Profile: Steve Broadhead
IT doesn't so much go round in circles as overlapping rings - think the Olympic sign. That's to say, it does repeat itself but with additions and a slightly changed working environment each time.
So, for the past few decades we've had good old Helpdesk, Trouble-Ticketing and...