There are many components that are required to integrate and deploy effective and efficient IT service delivery. To reduce the possibility of misalignment, management must ensure that there is a clear understanding that value is derived from IT only when IT-enabled investments are managed as a portfolio of services that include the full cost of changes that the entity may have to make to optimize the benefit from IT capabilities in delivering the defined strategy. For IT service delivery, judgment is typically based on timely receipt and expected functionality. Thus, among other COBIT objectives, establishing configuration procedures to support management and logging of all changes to the configuration repository as well as integrating these procedures with change management and problem management activities enhances the potential for effective and efficient IT service delivery.
“View Part I of the Not-for-profit Value Delivery series here”