IT Governance, Risk, and Compliance

Aug 23 2011   8:30PM GMT

An Overview of IT Service Delivery and Support – Part VIII

Robert Davis Robert Davis Profile: Robert Davis

Aligned with the generally accepted IT value definition; IT service basic principles should deliver appropriate quality, on-time and within-budget, while achieving promised benefits. Where these basic principles are earnestly harmonized, IT service delivery and support benefits usually translate into attainment of: competitive advantage, reduced elapsed time for service request fulfillment, customer satisfaction, reduced customer wait time, as well as increased employee productivity and profitability.

To enable beneficial IT service delivery and support (as with all processes) appropriate objectives, goals, policies, procedures, standards and rules are required. Specifically, utilizing standards for ITSM usually generates benefits the moment an entity decides to outsource a business process.

View Part I of the An Overview of IT Service Delivery and Support series here

 Comment on this Post

There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when other members comment.

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

Share this item with your network: