Considering information systems are generally critical to enhancing productivity, it is imperative deployed IT provide availability with service responsiveness meeting user utilization demands. Entity intricacies and IT operational complexities can result in issues that may necessitate speedy and systematic redress to fulfill availability requirements. Furthermore, neither business nor IT resides within static environments. Thus, environmental dynamics can generate changes altering system interfaces that require timely response and resolution to ensure continuous service delivery. When concluded, IT service delivery normally is assessed based on satisfying user configuration item (CI) functionality expectations.
“View Part I of the An Overview of IT Service Delivery and Support series here“