IT Governance, Risk, and Compliance

Aug 2 2011   8:21PM GMT

An Overview of IT Service Delivery and Support – Part II

Robert Davis Robert Davis Profile: Robert Davis

In order to deliver adequate IT services, the necessary support processes must be established and functioning consistent with entity-centric service requirements. Abstractively; asset management, configuration management as well as change management should be considered the primary IT service support processes enabling IT service delivery control objectives achievement. If these processes are properly deployed, exceptional secondary service support can be provided through: release management, problem management, incident management, supplier management, and customer relationship management. Typically, within the IT service support domain, the IT service desk function is a primary sub-process for ensuring a responsive organizational structure.

View Part I of the An Overview of IT Service Delivery and Support series here

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