Downtime

Apr 19 2012   3:14PM GMT

Not so helpful customer service teams

kbateman Profile: kbateman

Tags:
Barclaycard
Barclays
Business
credit card
Customer service

Some may say that the customer service offered by banks, nowadays, is not as good as it could be, but the recent email Downtime received from Barclaycard just topped it.  Whilst scheduling time slots for exhibiters to contribute to a video interview at an upcoming technology security show, Barclaycard were contacted to ask if a spokesperson could participate. Barclaycard’s Customer Service Advisor emailed back saying: “Please visit the nearest Barclays branch for the information.”

I highly doubt the cashier at my local branch would have even heard of InfoSec, let alone be able to help me with a spokesperson that will be present on the day.

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