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Reader Alan Thompson wrote in to say that he recently received spectacularly bad service from his local computer shop. “He [the repairman] was smelling of alcohol and tried to repair the headphone jack on my laptop with a hammer. My wife’s sense of propriety kept her quiet when “Joel” arrived reeking of booze and cigarettes, and she did not speak up when he started wielding a hammer to install parts that wouldn’t fit onto the motherboard. Joel ended up cracking the case and putting nail holes through the wrist pad. When he left, my wife called the store to complain and asked for a new tech. Who did the store dispatch? Joel!”