Downtime:

May, 2011


May 9, 2011  9:45 AM

Anonymous hacker group hit by insider threat

WAshford Profile: WAshford
anonymous, Insider threat

Increasingly organisations are looking for ways to deal with the insider threat to security, and it seems no organisation is immune, not even hacker group Anoymous.

According to apparent postings by administrators of the group's AnonOps Network, a rogue insider has hijacked at least one...

May 5, 2011  2:51 PM

True democracy does not require voting

KarlFl40 Profile: KarlFl40
referrendum

A group of programmers have been inspired by the referendum on reform of the electoral system.

First Past the Post is unfair but very workable. The Alternative Vote system is...


May 5, 2011  11:42 AM

Call centre strategies

Cliff Saran Profile: Cliff Saran
Uncategorized

New research has found that customers are more satisfied and more likely to recommend a brand when they have had human contact with a call agent. Oh really...that doesn't happen in our office. At Downtime, we usually wait three rings, pickup and hold our breadth for three seconds, then slam...


May 3, 2011  11:25 AM

Court slashes maintenance payments to ex-wife because of blog posts

WAshford Profile: WAshford
social media

Users of social media still appear to be struggling with the concept that once they post information, it is out there for just about anyone to see and use.

Chicago internet lawyer Evan Brown has...


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