The musings of an IT Consultant

Jul 19 2008   2:40AM GMT

The Perception of Managed Services

Raj Perumal Raj Perumal Profile: Raj Perumal

Being in the consulting field as long as I have, I have encountered pretty much every reaction to Managed Services offerings. Some people openly embrace it and love the idea of a consulting company completely taking care of everything for them, and other people get quite scared fearing for their jobs and don’t want anything to do with it.

 Managed Services (in the IT world), if you haven’t heard of it before, is basically a company providing a service to your business to take care of all your IT needs and concerns for a flat monthly fee. The service isn’t time based typically, instead it’s based on how many users, machines, sites etc. you might have. The company providing this service will usually provide to you a set of service levels for different urgency levels of service required and will provide regular maintenance and support to your company. They will also act as trusted advisor to your company, using their experience to consult with you on which IT direction you should take your company based on your IT needs.

 The Managed Services company not only acts as your “tech”, but also acts as your “CIO” and everything in between. Doing this can allow you to focus on your core business instead of having to worry about IT. Managed Services typically works well for SMB companies and more and more people are starting to discover it. Whether you have an IT team or not, there is no need to fear. Managed Services companies work great with or without IT teams; it just changes the roles a little bit. If a company already has an existing IT team they can use the Managed Services company to provide support where they would otherwise not want to focus their valuable time and effort and instead be freed up to work on more “important” things.

 Managed Services isn’t about taking away IT jobs from hard working individuals; it’s about working with these individuals towards the common goals and success of your core business.


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