The musings of an IT Consultant

Jul 25 2008   2:30PM GMT

Monitoring in the Managed Services Industry

Raj Perumal Raj Perumal Profile: Raj Perumal

One of the key parts of any Managed Services offering is the ability to provide adequate monitoring to your clients. There are many pieces of software out there that claim they can do othe job of providing full monitoring for a Managed Services environment. These products are typically called Managed Services Platforms (MSPs).

 I’ve had the good fortune to use and try many MSPs and the one thing I have learned is that they all have their advantages. There really is no one good platform, it’s more about which platform makes the most sense for your Managed Services Business as they all have their own strengths, weaknesses, and focus.

 The key is to find a MSP that matches your offerings to your clients. The only way to do this is with a fully functional trial. When trying out software like this, your best bet is to install it in a test pilot scenario and use it as if you were supporting a real client. Give it all the same administrative attention you would give a product that you already own and are using. This way you can see how it works for you in your day to day consulting.

 Some of the more popular MSP companies out there are Kaseya, Level Platforms and N-Able.


 Comment on this Post

There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when other members comment.

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

Share this item with your network: