The musings of an IT Consultant

Aug 24 2008   4:51PM GMT

How to configure your BlackBerry to delete messages on the BlackBerry device and in your Outlook Inbox in a BES environment

Raj Perumal Raj Perumal Profile: Raj Perumal

One of the simplest configuration checks you should do when having BlackBerry synchronization issues with deletions in a BES environment is to check your reconciliation settings.

First go into the Messages section of your BlackBerry. Then click on the BlackBerry button to access the menu for Messages. Then click on options and select Email Reconciliation which will take you to the appropriate settings. Ensure that the settings look as follows:

Delete On: Mailbox & Handheld

Wireless Reconcile: On

On Conflicts: Mailbox Wins

 If these settings aren’t set, then go to each field and change them to match my settings. That should do the trick!


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  • Twoscoops
    I have tried going to options but the BB will not open options!!!!! Help needed please TS
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