IoT Agenda:

User experience

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September 12, 2018  3:21 PM

Customer experience lives on the edge

Anjul Bhambhri Profile: Anjul Bhambhri
Customer satisfaction, Edge computing, Infrastructure, Internet of Things, iot, IoT analytics, IoT data, Network infrastructure, User experience

Historically, data centers have conjured images of huge structures in remote locations with countless rows of servers that stretch into the horizon. Today, data is being processed and actioned on the edge in many unlikely places, including cars, drones, refrigerators, washing machines, fitness...

August 16, 2018  9:14 AM

The four pivots of the consumer IoT market

Jessica Groopman Jessica Groopman Profile: Jessica Groopman
Consumer IoT, IoT devices, manufacturers, smart home, User experience, UX, Wearables

For those tracking the consumer electronics market, the last 10 years have brought about a sea change. The rise of internet-connected appliances coupled with the falling costs of sensor, mobile and cloud technologies has disrupted traditional product-based business models while shifting consumer...


August 8, 2018  4:20 PM

How IoT will improve public transportation

Nacho De Marco Nacho De Marco Profile: Nacho De Marco
Connectivity, consumer experience, Internet of Things, iot, IoT analytics, IoT data, Predictive Analytics, safety, Smart cities, smart city, Smart lighting, Smart transit, transportation, User experience

The internet of things market has grown tremendously. Intel predicts that there will be 200 billion connected objects by 2020, which comes to 26 connected objects...


August 7, 2018  3:17 PM

Predictions on a silver platter: How AI Is creating more effective human interactions

Guy Levy Yurista Profile: Guy Levy Yurista
ai, Artificial intelligence, Bot, Customer data, Customer satisfaction, robot, User experience

Service businesses of nearly every stripe are embracing artificial intelligence to increase margins, but luxury goods and services have been something of a holdout. Affluent customers, it seems, want the human touch, and have demanded concierge-like service that can't be duplicated by...


July 2, 2018  10:54 AM

IoT product development: Get it right

Mitch Maimam Profile: Mitch Maimam
Connectivity, Internet of Things, iot, IoT devices, IoT platform, iot security, platform, product development, User experience

As IoT systems become more ubiquitous, there is a natural weeding out of the good ideas and the value propositions. Beyond the simplest applications, the highest-value opportunities involve increasingly complex systems. For example, smart cities will feature IoT-connected surveillance, automated...


June 11, 2018  3:23 PM

Connected customer experiences: The product of a connected economy

Seeta Hariharan Seeta Hariharan Profile: Seeta Hariharan
Connected Data, consumer experience, Consumer IoT, Customer satisfaction, Enterprise IoT, Internet of Things, iot, IoT applications, IoT data, IoT devices, smart city, User experience

Today's connected consumers are more likely to show off their latest sushi dinner on Instagram than their latest possessions. They want -- and immediately expect -- rewarding experiences from every company they do business with. And like a


April 12, 2018  3:59 PM

Four common myths about AI

Ben Pietrabella Profile: Ben Pietrabella
ai, Artificial intelligence, consumer experience, Digital transformation, NLP, User experience, UX

Artificial intelligence has moved from science fiction to science fact, and the market for AI functionality in business is growing by leaps and bounds. In fact, innovative companies worldwide are mining considerable


March 26, 2018  12:58 PM

Smart homes, IoT and the customer experience

Amena Ali Amena Ali Profile: Amena Ali
Customer satisfaction, Internet of Things, Interoperability, iot, IoT analytics, IoT applications, IoT data, IoT devices, Predictive maintenance, smart home, User experience

Customer experience will overtake price and product as the key brand differentiator by the year 2020 according to consulting firm Walker. While numerous factors contribute to the customer experience, information...


February 22, 2018  10:34 AM

The Augmented Age: A time of great possibilities

Nimish Shrivastava Profile: Nimish Shrivastava
augmented, Internet of Things, iot, IoT analytics, IoT applications, IoT data, IoT devices, smart city, User experience

We are living in the Augmented Age. We, as individuals, are becoming more and more reliant on devices that augment our lives. As a result, connections between people and the spaces they live in and/or visit are changing rapidly. What does this mean? Within smart spaces -- like smart cities,...


January 25, 2018  2:36 PM

When IoT puts the user last

Gordon Haff Profile: Gordon Haff
CES, consumer experience, Internet of Things, iot, IoT devices, smarthome, User experience, UX

Even if you're not much interested in the latest gadgetry, the massive CES (formerly Consumer Electronics Show) in Las Vegas is worth observing -- preferably from afar -- for the overarching zeitgeist and emerging trends in IoT, smart home and consumer tech generally. This is especially true...


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