IoT Agenda:

Customer service


October 12, 2018  2:26 PM

For smarter buildings, we need to bridge the IT-facilities divide

Hugues Meyrath Hugues Meyrath Profile: Hugues Meyrath
Automation, Customer service, Data Analytics, Enterprise IoT, Facilities management, Internet of Things, iot, IoT devices, IT, IT convergence, Leadership, Microsoft, Operational technology, retail

IoT technologies are starting to bring significant benefits to organizations that operate multiple physical locations, reducing equipment costs and downtime and...

August 10, 2018  11:38 AM

Technologists and fashionistas design with IoT in mind

Paula Hunter Profile: Paula Hunter
Authentication, Customer data, Customer service, Digital content, Internet of Things, iot, IoT data, near field communication, NFC, service, Wearables

I recently presented at the three-day Wear Conference in New York City to a room crowded with fashionistas and technologists all talking about the internet of things. The conference was very technical, focusing on IoT...


July 5, 2018  12:54 PM

How data science and IoT are changing air transportation

Vivian Zhang Profile: Vivian Zhang
Airline, airport, Big Data, Big Data analytics, Customer service, Data Science, Data scientist, Fleet Management, Internet of Things, iot, IoT analytics, IoT data, IoT sensors, Predictive Analytics, tracking, transportation, travel, Travelling

The transportation sector has been ripe for a technological overhaul for quite some time now. As with other traditional industries, management reluctantly lets go of...


June 13, 2018  4:17 PM

How IoT will impact car dealerships

Maria Paz Gillet Martin Profile: Maria Paz Gillet Martin
augmented reality, Automobile, car, Cars, Customer satisfaction, Customer service, Internet of Things, iot, Predictive Analytics, Vehicle, Virtual Reality

A survey found that 87% of U.S. consumers disliked something about the process of buying a vehicle at a...


June 6, 2018  3:57 PM

IoT data: Giving new definition to ‘data-driven’ marketing

Haden Kirkpatrick Profile: Haden Kirkpatrick
Consumer data, consumer experience, Customer analytics, Customer data, Customer engagement, Customer satisfaction, Customer service, Data Analytics, Internet of Things, iot, IoT analytics, IoT data, Marketing, Marketing automation

Early in the internet era, consumers made a bargain with tech companies that neither fully understood. "Give the tech firms your data," the agreement went, "and we will provide valuable services, free to you, by monetizing that data." This agreement worked fine and has largely continued without a...


May 31, 2018  3:24 PM

Connecting the dots between IoT and customer experience

Bob Agnes Profile: Bob Agnes
Customer behavior, Customer personalization, Customer Relationship Management, Customer satisfaction, Customer service, Internet of Things, iot, IoT analytics, IoT applications, IoT data

Gartner estimates that as many as 20.4 billion IoT devices will be deployed by 2020. Everything we touch is becoming more connected and customizable, with the goal of making business operations more intelligent and real time. And the opportunity across industries is huge -- from smart homes and...


April 25, 2018  1:39 PM

Six ways augmented reality is changing the world as we know it

Krish Kupathil Profile: Krish Kupathil
AR, augmented reality, Customer service, Healthcare, Logistics, retail, ROI, travel

In 2016, ISACA conducted a survey about how consumers today perceive augmented reality. About 60 to 70% of consumers saw clear benefits in using augmented reality, with about 69% believing that AR could help them learn new skills at work. Its application in


April 20, 2018  12:23 PM

The role of IoT and data analytics in equipment wellness

Hugues Meyrath Hugues Meyrath Profile: Hugues Meyrath
Analytics, Customer satisfaction, Customer service, Data Analytics, Digital transformation, Internet of Things, iot, IoT analytics, IoT data, Predictive maintenance, retail

The rise of the internet of things across industries has been huge over the last few years, and it's only growing. IDC research finds that worldwide spending on IoT is forecast to reach $772.5...

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March 12, 2018  10:55 AM

Reimagining blockchain for the supply chain

Shanmugasundaram M Profile: Shanmugasundaram M
Blockchain, Customer service, manufacturers, Supply chain, Supply Chain Management

What is blockchain? And why has blockchain with the supply chain created huge expectations in the industry circles? First, blockchain is a glorified ledger which cannot be hacked to alter any transactions that have happened in the blockchain network. All the nodes in the blockchain know about all...


February 23, 2018  3:08 PM

Where are my people? Using IoT to sense location

Srinivas Bhagavatula Profile: Srinivas Bhagavatula
BLE, Customer service, gps, hospitality, Internet of Things, iot, IOT Network, IPS, location, People, privacy, Wearables, Wi-Fi

People are the most critical asset for enterprises, especially for organizations that require their staff to engage deeply with their customers. Enterprises need to ensure that their people are safe, comply with requirements and are well-positioned to effectively engage with customers. The internet...


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