IoT Agenda:

Customer satisfaction


November 5, 2018  10:14 AM

What’s your tire? Using IoT to transform your product into a service

Eric Bogner Profile: Eric Bogner
Business model, Consumer IoT, Customer satisfaction, Digital transformation, Enterprise IoT, Internet of Things, iot, IoT data, IoT devices, Product as a Service, product development

Consider the humble car tire. This round treaded rubber tube is arguably the most important component of your automobile, particularly when it comes to performance and safety. It's the only part of your vehicle that actually touches the ground -- the tire lives, quite literally, where the rubber...

October 16, 2018  12:24 PM

How can IoT unveil opportunities in retail stores?

Dan Natale Profile: Dan Natale
Customer satisfaction, Internet of Things, iot, IoT analytics, IoT data, IoT devices, IoT sensors, POS, retail, Retail/point-of-sale applications, retailers, Smart sensors

Retailers collect a wealth of information from their stores every day. Point-of-sale (POS) data can show merchandise conversions and identify peak sales periods, while an employee scanning or stocking shelves can tell when inventory is low. Traffic counters can indicate movement patterns and...


September 26, 2018  10:25 AM

Get ready for just-in-time customer engagement

Seeta Hariharan Seeta Hariharan Profile: Seeta Hariharan
consumers, Customer engagement, Customer loyalty, Customer satisfaction, Internet of Things, iot, IoT sensors, Just in Time, retail, retailers, Sensors, Smartphones, Wireless

One of the most important industrial innovations in the 20th century was just-in-time manufacturing. Pioneered by Toyota in auto assembly plants, the methodology was aimed at speeding production and...


September 13, 2018  3:49 PM

Blockchain offers a new approach to customer satisfaction with the help of IoT

Brian Hannon Profile: Brian Hannon
Blockchain, Consumer IoT, Customer satisfaction, Enterprise IoT, Internet of Things, iot, IoT applications, IoT data, Transparency, transparency and accountability, trust

The rise of internet-connected devices entering into the IoT market holds the promise to transform homes, cities and lives. It also invites a plethora of challenges when it comes to consumer privacy and data protection -- particularly in the wake of GDPR and the recent scandals plaguing social...


September 12, 2018  3:21 PM

Customer experience lives on the edge

Anjul Bhambhri Profile: Anjul Bhambhri
Customer satisfaction, Edge computing, Infrastructure, Internet of Things, iot, IoT analytics, IoT data, Network infrastructure, User experience

Historically, data centers have conjured images of huge structures in remote locations with countless rows of servers that stretch into the horizon. Today, data is being processed and actioned on the edge in many unlikely places, including cars, drones, refrigerators, washing machines, fitness...


September 5, 2018  2:08 PM

Enhancing the customer experience by automating processes and outcomes

Jason Kay Jason Kay Profile: Jason Kay
Business model, business-outcomes, Collaboration, Customer satisfaction, Digitization, Enterprise IoT, Internet of Things, iot, IT, IT convergence, Legacy systems

The growth of the IoT industry is impressive, with examples of new use cases continuing to develop almost daily. However, although the industry may be booming, if organizations move too far away from the objectives digitization was designed to address -- enhancing day-to-day experiences -- the...


August 7, 2018  3:17 PM

Predictions on a silver platter: How AI Is creating more effective human interactions

Guy Levy Yurista Profile: Guy Levy Yurista
ai, Artificial intelligence, Bot, Customer data, Customer satisfaction, robot, User experience

Service businesses of nearly every stripe are embracing artificial intelligence to increase margins, but luxury goods and services have been something of a holdout. Affluent customers, it seems, want the human touch, and have demanded concierge-like service that can't be duplicated by...


June 13, 2018  4:17 PM

How IoT will impact car dealerships

Maria Paz Gillet Martin Profile: Maria Paz Gillet Martin
augmented reality, Automobile, car, Cars, Customer satisfaction, Customer service, Internet of Things, iot, Predictive Analytics, Vehicle, Virtual Reality

A survey found that 87% of U.S. consumers disliked something about the process of buying a vehicle at a...


June 11, 2018  3:23 PM

Connected customer experiences: The product of a connected economy

Seeta Hariharan Seeta Hariharan Profile: Seeta Hariharan
Connected Data, consumer experience, Consumer IoT, Customer satisfaction, Enterprise IoT, Internet of Things, iot, IoT applications, IoT data, IoT devices, smart city, User experience

Today's connected consumers are more likely to show off their latest sushi dinner on Instagram than their latest possessions. They want -- and immediately expect -- rewarding experiences from every company they do business with. And like a


June 6, 2018  3:57 PM

IoT data: Giving new definition to ‘data-driven’ marketing

Haden Kirkpatrick Profile: Haden Kirkpatrick
Consumer data, consumer experience, Customer analytics, Customer data, Customer engagement, Customer satisfaction, Customer service, Data Analytics, Internet of Things, iot, IoT analytics, IoT data, Marketing, Marketing automation

Early in the internet era, consumers made a bargain with tech companies that neither fully understood. "Give the tech firms your data," the agreement went, "and we will provide valuable services, free to you, by monetizing that data." This agreement worked fine and has largely continued without a...


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