IoT Agenda:

Customer personalization


June 27, 2018  2:46 PM

New mobility and digital identity: The vehicle for success

Ashley Stevenson Profile: Ashley Stevenson
Connected car, Customer personalization, IAM, identity, Identity management, Internet of Things, iot, IoT applications, iot security, Mobility, Personalization, smart city

In the physical world, each person is unique, with their own set of relationships, personal preferences, financial profile, physical characteristics, past behaviors, future plans and so on -- the attributes that make up their identity. Being able to recognize each customer's unique identity...

May 31, 2018  3:24 PM

Connecting the dots between IoT and customer experience

Bob Agnes Profile: Bob Agnes
Customer behavior, Customer personalization, Customer Relationship Management, Customer satisfaction, Customer service, Internet of Things, iot, IoT analytics, IoT applications, IoT data

Gartner estimates that as many as 20.4 billion IoT devices will be deployed by 2020. Everything we touch is becoming more connected and customizable, with the goal of making business operations more intelligent and real time. And the opportunity across industries is huge -- from smart homes and...


June 22, 2017  4:36 PM

IoT’s next role: Supporting the tech-powered personalization of customer experience

Klaus Michael Vogelberg Profile: Klaus Michael Vogelberg
Automation, Chatbot, cloud, Customer personalization, Data integration, Internet of Things, iot, IoT applications, Personalization, User experience

A computer more powerful than the one that helped send men to the moon resides inside many of our pockets or handbags. Smartphones are firmly an important and commonplace tool at the center of connecting a growing ecosystem of IoT-linked devices. They can host and analyze data streaming virtually...


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