IoT Agenda:

customer experience


April 30, 2019  10:57 AM

For IoT and facilities management, the destination matters as much as the journey

Hugues Meyrath Hugues Meyrath Profile: Hugues Meyrath
customer experience, Data, Data Management, Facilities management, Internet of Things, iot, IoT analytics, IoT data

The phrase "data is the new oil" is a useful metaphor for understanding the challenges of putting data to work in a large enterprise. Like oil, data...

April 3, 2019  11:28 AM

Combining IoT with the power of blockchain to get over the logistics hurdles

Christopher Justice Profile: Christopher Justice
Blockchain, customer experience, distributed ledger technology, DLT, Internet of Things, iot, IoT applications, IoT data, IoT logistics, logistic, Logistics, smart supply chain, Supply chain

From hefty delays to below-par tracking, and from IT or operational failures to theft, the risk to cost, profit margins and reputation can be unabating for logistics businesses. Add to this the shifting demands from always-on consumers, who crave efficient, cost-effective, secure and instant...


January 9, 2019  11:27 AM

IoT: An SOS for cruise lines?

Robin Raskin Profile: Robin Raskin
Access control, Authentication, consumer experience, Consumer IoT, cruise, customer experience, digital experience, Internet of Things, iot, IoT devices, smart locks, User experience, Wearables

More than 20 million people cruise on ships each year. Not surprisingly, the average age of the cruiser is pushing 50, which means it's time for the cruise lines to double down and...


January 7, 2019  1:40 PM

IoT and streaming data are revitalizing the brick-and-mortar shopping experience

Brent Biddulph Profile: Brent Biddulph
brick and mortar, Customer engagement, customer experience, CX, Enterprise IoT, Internet of Things, iot, IoT analytics, IoT data, IoT devices, IoT in retail, IoT products, IoT services, retail IoT, retailers, streaming analytics, streaming data

The cat, er, robot, is finally out of the bag: In-store retail is not only not dead, it's in a position to revolutionize shopping in much the same way e-commerce did two decades ago. While e-commerce is growing rapidly, 91% of U.S. retail sales still occurred in-store in 2017


December 20, 2018  10:51 AM

Create a phenomenal customer experience for IoT products

Vikrant Labde Profile: Vikrant Labde
consumer experience, Consumer IoT, customer experience, Enterprise IoT, Internet of Things, iot, IoT design, IoT devices, product design, UI, User experience, UX

The implications of IoT on crafting products that outperform their predecessors has been a great boon that has revolutionized the way that people look at the internet. And with a change in the making of such products comes the change of how the machines are tailored around the consumers,...


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