IoT Agenda:

Customer experience management


June 20, 2017  4:30 PM

Connected retail: The last frontier?

Guy Courtin Profile: Guy Courtin
Consumer IoT, Customer experience management, Customer loyalty, Customer satisfaction, Data Analytics, Data-security, Heat map, Internet of Things, iot, iot security, Product Lifecycle Management, retail, retailers

There is no shortage of solutions in search of a problem. But when it comes to the internet of things, we have clearly defined many use cases within manufacturing, transportation, warehousing and agriculture, to name a few. Businesses in these industries have already begun to realize the benefits...

April 10, 2017  4:18 PM

IoT and customer intimacy: They’re related

Mark Thiele Profile: Mark Thiele
Automation, Consumer IoT, Customer engagement, Customer experience management, Customer satisfaction, Customer service, Enterprise IoT, Internet of Things, iot

Potentially the biggest opportunity and/or theme in the definition and use of the internet of things will be in the effort to increase supplier intimacy with the customer. Have we considered what this might mean for the average IT organization? It's safe to assume that you'll need to make a change...


January 23, 2017  2:28 PM

Striking a balance: How IoT is revolutionizing customer service

Zach Supalla Profile: Zach Supalla
Customer engagement, Customer experience management, Customer satisfaction, Customer service, Internet of Things, iot

According to a recent report from customer intelligence consulting firm Walker, customer experience (CX) is expected to overtake price and product as the number one key differentiator of businesses by 2020. Customer expectations are increasing,...


September 8, 2016  2:40 PM

The LoweBot brings retail IoT to life

Gary Orenstein Gary Orenstein Profile: Gary Orenstein
Consumer data, Customer data, Customer experience management, Data Analytics, Internet of Things, iot, retail, retailers, robot

Last week Lowe's announced the upcoming availability of a new in-store robot...


April 13, 2016  12:03 PM

How the Internet of Things is transforming customer experience

Sharon Shea Sharon Shea Profile: Sharon Shea
Customer experience management, Internet of Things, iot

The Internet of Things has reinvented traditional company-consumer relationships over the past year and a half -- and it has only just begun to make its mark. At the


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