IoT Agenda:

Customer data


August 10, 2018  11:38 AM

Technologists and fashionistas design with IoT in mind

Paula Hunter Profile: Paula Hunter
Authentication, Customer data, Customer service, Digital content, Internet of Things, iot, IoT data, near field communication, NFC, service, Wearables

I recently presented at the three-day Wear Conference in New York City to a room crowded with fashionistas and technologists all talking about the internet of things. The conference was very technical, focusing on IoT...

August 7, 2018  3:17 PM

Predictions on a silver platter: How AI Is creating more effective human interactions

Guy Levy Yurista Profile: Guy Levy Yurista
ai, Artificial intelligence, Bot, Customer data, Customer satisfaction, robot, User experience

Service businesses of nearly every stripe are embracing artificial intelligence to increase margins, but luxury goods and services have been something of a holdout. Affluent customers, it seems, want the human touch, and have demanded concierge-like service that can't be duplicated by...


June 13, 2018  2:54 PM

IoT can solve physical retail’s biggest weaknesses

Hatem Zeine Profile: Hatem Zeine
Consumer data, Customer data, Internet of Things, Inventory Management, iot, IoT applications, IoT data, NFC, retail, Retail IT, retailers, RFID, Supply chain

E-commerce accounts for just 10% of U.S. retail sales, but it has influenced the way consumers perceive all shopping. We use e-commerce for better pricing, convenience,...


June 6, 2018  3:57 PM

IoT data: Giving new definition to ‘data-driven’ marketing

Haden Kirkpatrick Profile: Haden Kirkpatrick
Consumer data, consumer experience, Customer analytics, Customer data, Customer engagement, Customer satisfaction, Customer service, Data Analytics, Internet of Things, iot, IoT analytics, IoT data, Marketing, Marketing automation

Early in the internet era, consumers made a bargain with tech companies that neither fully understood. "Give the tech firms your data," the agreement went, "and we will provide valuable services, free to you, by monetizing that data." This agreement worked fine and has largely continued without a...


October 7, 2016  10:48 AM

Monetizing customer usage data

Michael Beamer Profile: Michael Beamer
Customer data, Data, Internet of Things, iot

The internet of things provides businesses with an incredible opportunity when it comes to analyzing customer data. With the right technological infrastructures, businesses can now capture customer usage...


September 8, 2016  2:40 PM

The LoweBot brings retail IoT to life

Gary Orenstein Gary Orenstein Profile: Gary Orenstein
Consumer data, Customer data, Customer experience management, Data Analytics, Internet of Things, iot, retail, retailers, robot

Last week Lowe's announced the upcoming availability of a new in-store robot...


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