IoT Agenda:

CRM


November 5, 2018  10:14 AM

What’s your tire? Using IoT to transform your product into a service

Eric Bogner Profile: Eric Bogner
Business model, Consumer IoT, Customer satisfaction, Digital transformation, Enterprise IoT, Internet of Things, iot, IoT data, IoT devices, Product as a Service, product development

Consider the humble car tire. This round treaded rubber tube is arguably the most important component of your automobile, particularly when it comes to performance and safety. It's the only part of your vehicle that actually touches the ground -- the tire lives, quite literally, where the rubber...

October 16, 2018  12:24 PM

How can IoT unveil opportunities in retail stores?

Dan Natale Profile: Dan Natale
Customer satisfaction, Internet of Things, iot, IoT analytics, IoT data, IoT devices, IoT sensors, POS, retail, Retail/point-of-sale applications, retailers, Smart sensors

Retailers collect a wealth of information from their stores every day. Point-of-sale (POS) data can show merchandise conversions and identify peak sales periods, while an employee scanning or stocking shelves can tell when inventory is low. Traffic counters can indicate movement patterns and...


October 15, 2018  12:07 PM

Why are marketers intrigued to use IoT?

James Warner Profile: James Warner
Consumer IoT, CRM, Data Analytics, Enterprise IoT, Internet of Things, iot, IoT analytics, IoT data, Marketing, Marketing automation

IoT is one of the most buzzing tech inventions in recent time. It is not only bringing more connectedness to the world, but it is also making it easy to use multiple gadgets and programs together. IoT is not only beneficial for the corporations, but has the ability to transform households as well....


October 12, 2018  2:26 PM

For smarter buildings, we need to bridge the IT-facilities divide

Hugues Meyrath Hugues Meyrath Profile: Hugues Meyrath
Automation, Customer service, Data Analytics, Enterprise IoT, Facilities management, Internet of Things, iot, IoT devices, IT, IT convergence, Leadership, Microsoft, Operational technology, retail

IoT technologies are starting to bring significant benefits to organizations that operate multiple physical locations, reducing equipment costs and downtime and...


September 26, 2018  10:25 AM

Get ready for just-in-time customer engagement

Seeta Hariharan Seeta Hariharan Profile: Seeta Hariharan
consumers, Customer engagement, Customer loyalty, Customer satisfaction, Internet of Things, iot, IoT sensors, Just in Time, retail, retailers, Sensors, Smartphones, Wireless

One of the most important industrial innovations in the 20th century was just-in-time manufacturing. Pioneered by Toyota in auto assembly plants, the methodology was aimed at speeding production and...


September 13, 2018  3:49 PM

Blockchain offers a new approach to customer satisfaction with the help of IoT

Brian Hannon Profile: Brian Hannon
Blockchain, Consumer IoT, Customer satisfaction, Enterprise IoT, Internet of Things, iot, IoT applications, IoT data, Transparency, transparency and accountability, trust

The rise of internet-connected devices entering into the IoT market holds the promise to transform homes, cities and lives. It also invites a plethora of challenges when it comes to consumer privacy and data protection -- particularly in the wake of GDPR and the recent scandals plaguing social...


September 12, 2018  3:21 PM

Customer experience lives on the edge

Anjul Bhambhri Profile: Anjul Bhambhri
Customer satisfaction, Edge computing, Infrastructure, Internet of Things, iot, IoT analytics, IoT data, Network infrastructure, User experience

Historically, data centers have conjured images of huge structures in remote locations with countless rows of servers that stretch into the horizon. Today, data is being processed and actioned on the edge in many unlikely places, including cars, drones, refrigerators, washing machines, fitness...


September 5, 2018  2:08 PM

Enhancing the customer experience by automating processes and outcomes

Jason Kay Jason Kay Profile: Jason Kay
Business model, business-outcomes, Collaboration, Customer satisfaction, Digitization, Enterprise IoT, Internet of Things, iot, IT, IT convergence, Legacy systems

The growth of the IoT industry is impressive, with examples of new use cases continuing to develop almost daily. However, although the industry may be booming, if organizations move too far away from the objectives digitization was designed to address -- enhancing day-to-day experiences -- the...


August 10, 2018  11:38 AM

Technologists and fashionistas design with IoT in mind

Paula Hunter Profile: Paula Hunter
Authentication, Customer data, Customer service, Digital content, Internet of Things, iot, IoT data, near field communication, NFC, service, Wearables

I recently presented at the three-day Wear Conference in New York City to a room crowded with fashionistas and technologists all talking about the internet of things. The conference was very technical, focusing on IoT...


August 7, 2018  3:17 PM

Predictions on a silver platter: How AI Is creating more effective human interactions

Guy Levy Yurista Profile: Guy Levy Yurista
ai, Artificial intelligence, Bot, Customer data, Customer satisfaction, robot, User experience

Service businesses of nearly every stripe are embracing artificial intelligence to increase margins, but luxury goods and services have been something of a holdout. Affluent customers, it seems, want the human touch, and have demanded concierge-like service that can't be duplicated by...


Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to: