Optimize the customer experience with intelligent automation
There's no way to undersell the importance of delivering a stellar customer experience. Disappoint your customers at any point in the buying journey -- whether onboarding or support and upsell -- and you'll put their loyalty at risk. That's the best-case scenario. At worst, a poor experience is...
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Stop worrying and learn to love narrow AI
Elon Musk is no fan of artificial intelligence -- a couple years ago, he
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In the fast-growing field of sports analytics, SD-WAN is the power hitter
With all of the concern over AI and the loss of jobs it could entail, no one is talking about the imminent demise of TV color commentators. And yet, improbable as it may seem, the likes of Howard Cosell and Bob Costas might just be replaced someday by an algorithm. An offshoot of data and video...
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Smart robots take companies from ‘business as usual’ to ‘work like tomorrow’
Among the hundreds of processes that keep companies ticking, many -- including financial reporting and invoice handling -- are based on structured data and involve a series of manual, repetitive and often paper-based tasks to complete. That makes them ideal candidates for robotic process automation...
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Networking the next Industrial Revolution
We are entering a new era of connectivity. As industries harness new technologies, networking must evolve to become agile, flexible and hyper-scalable. Accenture estimates that IIoT could 0 Comments
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The truth behind robotic desktop automation
Robotic desktop automation on the surface promises a quick path to automation and ROI. Pat Geary, chief evangelist at Blue Prism, highlights an alternative reality, where RDA is the root cause of organizations not achieving any automation benefits at scale, while also experiencing "shadow IT"...
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Overcome the cybersecurity skills gap to embrace the digital transformation power of IoT
New technologies are not only being adopted as quickly as they are created, but they are also being woven together in ways that are disrupting even the latest networking strategies. Cloud computing has not only moved computing and applications out of the core network, but with the adoption of...
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IoT and UCaaS: Changing face of corporate communication (and how to get it right)
Profile: Sukamal Banerjee
During 1960s, Star Trek was a pioneer in introducing futuristic communications. Remember Captain Kirk talking over video with his friends and foes? It took more than 30 years for fiction to become reality (the first industrial telepresence system was introduced in the early 1990s)....
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Smarter networks mean smarter students
Edtech initiatives enable students to learn in entirely new ways, helping to shape the skilled workforce of the future. From virtual reality to drones to robotics, K-12 districts are investing in new, cutting-edge technology for education environments. Other than providing students with creative...
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Robots won’t take all our jobs. But will they at least boost productivity?
Last year, economists were buzzing as the United States posted some of its best productivity growth in three years. Perhaps the economy had finally emerged from the woods of the IT boom's conclusion in the early aughts and the aftermath of the 2008 financial crisis? Yet, while the economy looked...
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